Privacy Policy
Last updated: 5 April 2026
At Auren Maison, we respect your privacy and are committed to protecting your personal information with the same care, integrity, and discretion that define our craftsmanship.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aurenmaison.com, place an order, or interact with us.
1. Information We Collect
When you interact with Auren Maison, we may collect the following information:
- Your full name
- Email address
- Phone number (if voluntarily provided)
- Billing and shipping address
- Order details and transaction history
- Messages or inquiries sent through our contact forms
- Technical data such as IP address, browser type, and device information
- Website usage data collected through cookies and analytics tools
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Improve website functionality and user experience
- Send marketing communications and updates (only if you opt in)
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal data to third parties.
3. Payment Security
Payments on Auren Maison are processed securely through Razorpay.
We do not store your debit/credit card details or banking information on our servers. All payment transactions are encrypted and handled directly by the payment gateway provider in accordance with their security standards.
4. Shipping & Order Fulfillment
To fulfill your orders, we may share necessary information (such as name, address, and phone number) with our third-party logistics partners strictly for delivery purposes.
5. Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may send you updates about new collections, special releases, or brand news.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:
6. Cookies & Analytics
Our website uses cookies and similar technologies to:
- Improve browsing experience
- Understand user behavior
- Analyze website performance
You may disable cookies through your browser settings, though some features of the website may not function properly.
7. Data Protection & Security
Auren Maison implements appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, alteration, or disclosure.
While we strive to protect your information, no online transmission can be guaranteed to be 100% secure.
8. Data Sharing
We may share limited personal information with trusted service providers including:
- Payment processors (Razorpay)
- Shipping partners
- Website hosting and technical service providers
Such sharing is strictly limited to what is necessary to operate our business.
9. Your Rights
Subject to applicable Indian laws, you may request to:
- Access the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your personal data
To exercise any of these rights, please contact us at:
10. Third-Party Links
Our website may contain links to third-party websites. Auren Maison is not responsible for the privacy practices or content of such external websites.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with a revised “Last updated” date.
12. Contact Information
If you have any questions regarding this Privacy Policy or your personal data, you may contact:
Auren Maison
Chandrapur, Maharashtra, India
Email: hello@aurenmaison.com